Desktop design

The Official Carlisle United Online Store



The Official Carlisle United Online Store


Tablet & Mobile Design

Refund & Exchange Policy

Refund & Exchange Policy


Online Purchase Refunds

If the product you have ordered arrives and you want to return that item we will be happy to do the following:

  • If you return the item to us via post, we will happily refund your order.
  • If you return the item to the store in person, we can only refund or exchange your item.

We are happy to exchange or refund any item returned in a saleable condition within 28 days*.

Refunds will approximately take 10 working days to process from when we receive the product back to us.


In-Person Purchase Refunds

A receipt should be presented in-store in order for a refund to be processed.

A refund will be issued by the original payment method, to the value of the item printed on the receipt.
For debit/credit card refunds, the card and the cardholder must be present. Otherwise, the purchase will be refunded onto a gift voucher.

If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price. This does not restrict your rights to return faulty items with proof of purchase.

Items in a multi-buy offer returned without a receipt, will be exchanged at the lowest multi-buy price or the most recent selling price, whichever is the lower.

Refunds from gift receipts will be given onto a gift voucher **.